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For users · Troubleshooting

I see a "Session Expired" error.

Deleted quickly
Images and personal data are removed on a short schedule.
Never used for AI
Your data is not used to train any models.
Never sold
We never sell your personal information.
⚠️ Note: This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.

If you started your verification flow, and then left the flow (for example, by closing your browser window) before you completed it, your session will expire for security reasons.

Still having trouble?
Our support team can help you finish your verification.
Contact support